Nothing special

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I write. It’s nothing special; nonetheless, I write.

I’ve been training at Telus for over a week now, and I’m getting along with my co-trainees and trainers pretty well, at least from my perspective. Aside from the camaraderie we share, we sometimes make fools of ourselves to enjoy the process while absorbing all the information we need to become competent inbound/sales customer interaction associates. We are currently in the client specifics stage, and we’re really beginning to feel the pressure. Navigating through the application while addressing the needs of the customer seemed easy at first. But when I tried it myself, I quickly became rattled and confused. At the end of the day, I managed to pull it off and received a passing grade. Confidence and proper judgment are just a few key points to remember as an associate in this industry. Our QA emphasized that we (the CIAs) need to control the transaction rather than let the customers overpower us. Of course, this should still be done in a very polite manner to avoid giving the customer cold feet.

The end.

(See? I made no sense at all.)

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